Responsible gambling

Our commitment

Responsible gaming is at the heart of how we operate. Our games run on a certified platform, we display clear information about prices and odds, and our staff are trained to recognize and respond to signs of problem gambling. We hold responsible-gambling certifications and work with recognized partners to keep improving our program. Our goal is simple: to make sure the great majority of players who choose to play do so for fun, and to support those who need help.

Keep it fun — tips to stay in control

Treat the money you play with as the cost of entertainment, not as an investment or a way to make money. Set a budget and a time limit before you start, and stick to them. Never chase your losses or try to win back money you have lost, and never borrow money to play. Balance gaming with other activities, avoid playing when you are upset, stressed or under the influence, and take regular breaks. If playing stops being fun, it is time to stop.

How our games work: chance and odds

All of our games are games of chance. Outcomes are determined by a random number generator that is tested by independent laboratories, and every draw or play is independent of those before it. The odds of winning are fixed and published for each game; they do not improve the more you play, and no system, strategy or "lucky" pattern can change them. A previous result has no effect on the next one — being "due" for a win is a misconception. Understanding this helps you play for the right reasons.

Recognizing the signs

Gambling can become a problem for some people. Warning signs include spending more time or money than you intended; trying to win back losses; borrowing money or selling things to play; lying to family or friends about your gambling; gambling to escape stress, boredom or low mood; feeling irritable when you try to cut back; and neglecting work, studies, family or other responsibilities. If you recognize some of these signs in yourself or someone close to you, it is a good moment to reach out for support — help is effective, and the sooner the better.

Myths and facts

Myth: "I'm due for a win after a losing streak." Fact: each play is independent, and past results never influence future ones. Myth: "With enough skill or the right system, I can beat the game." Fact: outcomes are random and the odds are fixed; no strategy changes them. Myth: "I can win back what I lost if I keep playing." Fact: chasing losses usually leads to losing more. Myth: "Gambling is a good way to make money." Fact: games are designed so that, over time, players win less than they wager — play for fun, not for income.

Tools to help you stay in control

Your account gives you free tools to manage how you play. You can set weekly deposit limits and time limits, turn on reality-check reminders, review your full play and transaction history, take a short break, or self-exclude for a period you choose. Limits you lower take effect immediately, while increases are subject to a delay so that decisions are never made in the heat of the moment. We encourage every player to set limits that fit their budget before they start playing.

Protecting minors

You must be 18 or older to hold an account and play, and it is against the law for minors to gamble. We verify the age and identity of every player and use controls to keep our games out of the reach of minors. If you share your device with others, keep your login credentials confidential, sign out when you are done, and consider parental-control software to block access to gambling sites. Talking with young people about the risks of gambling is one of the best forms of protection.

If you need help

You are not alone, and reaching out is a sign of strength. Free, confidential help is available around the clock — by phone, online chat and in person — for you or for someone you care about. Support is available in French and English, with no judgment and no cost. You can also use self-exclusion on your account at any time. The resources below can help you talk to someone, find support near you, or simply get information.