Privacy Policy

1. Our commitment

We are committed to protecting the personal information entrusted to us and to maintaining your trust. This Policy describes the personal information we collect, the purposes for which we collect it, how we use, disclose, retain and protect it, and the rights you can exercise. We handle personal information in accordance with the Act respecting the protection of personal information in the private sector (Quebec), as amended by Law 25, and with other Canadian privacy laws that apply to us. This Policy supplements, and should be read together with, our Conditions of Use and our Cookies notice.

2. Scope

This Policy applies to visitors to our website and mobile applications, and to users of our products and services, whether or not they hold an account. "Personal information" means any information that relates to a natural person and allows that person to be identified, located or profiled, directly or indirectly. It does not include business contact information used solely to communicate with a person in a professional capacity, or information that has been anonymized so that it can no longer identify anyone.

3. What personal information we collect

We collect three main categories of information. (1) Identification information that you provide, such as your name, date of birth, address, email, telephone number and the identity documents required to verify your account. (2) Activity and transaction information generated through your use of our services, such as your playing and purchase history, deposits, withdrawals, limits, the games you play and your participation in promotions. (3) Technical information collected automatically, such as your IP address, approximate location, device and browser characteristics, log data, and the cookies and similar technologies described in our Cookies notice. We collect personal information directly from you, automatically through your use of the site, and, where permitted by law, from third parties such as payment processors and identity-verification providers.

4. Why we collect it

We use your personal information to open and manage your account; to verify your age, identity and location and confirm your eligibility; to process your play, deposits, withdrawals and prizes; to operate, maintain and secure the site; to detect, prevent and investigate fraud, error and prohibited use; to support responsible gambling, including limits and self-exclusion; to produce de-identified statistics and improve our products; to respond to your requests and provide customer service; to meet our legal, regulatory and contractual obligations; and, where you have consented, to send you offers, newsletters and personalized communications. We only use your information for purposes that are consistent with those for which it was collected, unless the law allows or requires otherwise.

5. Consent

We collect, use and disclose personal information with your consent except where otherwise authorized or required by law (for example, to prevent fraud, comply with a legal obligation or protect a person). Your consent may be express or, where appropriate and permitted, implied by your use of our services. We obtain separate, express consent before using sensitive information or before using your information for marketing where the law requires it. You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice; withdrawing consent may limit or prevent our ability to provide certain services, such as maintaining your account.

6. Who we may share it with

We do not sell your personal information. We may share it: with service providers and processors who perform functions on our behalf (such as payment processing, identity verification, hosting, analytics and customer support) under contracts that require them to protect it and use it only for the agreed purposes; with regulators, law-enforcement authorities and other third parties where required or permitted by law, or to protect our rights or the safety of others; in connection with a corporate transaction such as a merger or sale, subject to appropriate safeguards; and with your consent. We maintain records of disclosures where required by applicable law.

7. Information processed outside Quebec

Some service providers may process information outside Quebec or Canada. When this occurs, we ensure that appropriate contractual and organizational safeguards are in place before any transfer takes place, and we carry out a privacy-impact assessment where the law requires it, so that your information receives a level of protection equivalent to that provided under applicable Quebec law.

8. How long we keep it

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, regulatory, accounting and contractual obligations, including the resolution of disputes and the enforcement of our agreements. Retention periods vary depending on the type of information and the applicable requirements. When personal information is no longer needed, we securely destroy, delete or anonymize it. We maintain a governance framework, including retention and destruction schedules, to manage personal information throughout its life cycle.

9. How we protect it

We apply physical, organizational and technological security measures appropriate to the sensitivity of the information to protect it against loss, theft and unauthorized access, use, disclosure, copying or modification. These measures include restricted access on a need-to-know basis, encryption of data in transit, secure data centres, monitoring, employee confidentiality obligations and staff awareness. While we take these precautions, no method of transmission or storage is completely secure; you also play an important role by keeping your login credentials confidential and notifying us of any suspected unauthorized use of your account.

10. Confidentiality incidents

We maintain procedures to detect, assess and respond to confidentiality incidents involving personal information. Where required by law, affected individuals and the competent authorities, including the Commission d'accès à l'information du Québec, will be notified of any confidentiality incident presenting a risk of serious harm, and we keep a register of such incidents as required under Law 25.

11. Your rights

Subject to the conditions and exceptions provided by law, you have the right to: be informed of the personal information we hold about you and to access it; request the correction of information that is inaccurate, incomplete or out of date; withdraw your consent or object to certain uses; request that we cease disseminating information or de-index a link in the cases provided by law; and obtain certain computerized information in a structured, commonly used technological format (portability). To exercise your rights, contact our Privacy Officer using the details below; we will respond within the timeframes prescribed by law and may ask you to verify your identity first.

12. Automated decision-making

In limited circumstances, we may use automated processing — for example, in fraud detection, security and eligibility checks — to render a decision based exclusively on such processing. Where this is the case and the law applies, we will inform you, at your request, of the personal information used, the reasons and principal factors that led to the decision, and your right to have it reviewed by a member of our staff and to submit observations.

13. Children's privacy

Our services are intended only for adults of legal gambling age. We do not knowingly collect personal information from persons under the legal gambling age. If we become aware that we have collected such information without the required authorization, we will take steps to delete it. If you believe a minor has provided us with personal information, please contact our Privacy Officer.

14. Cookies and automatic collection

We use cookies and similar technologies that are functional and necessary to run the site and keep it secure, and — only with your consent — for personalization, statistics and advertising. When you first visit, our consent banner lets you accept all cookies or personalize your choices, and refusing is as easy as accepting. You can change your choices at any time and manage cookies through your browser settings. For a full description of the categories of cookies we use and your options, please see our Cookies notice.

15. Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices, technology or legal obligations. The version published on the site is the one in effect, and the "last updated" date shows when it was last revised. Where a change is significant, we will provide notice by appropriate means. We encourage you to review this Policy periodically.

16. Privacy contact and complaints

We have designated a Privacy Officer responsible for ensuring our compliance with applicable privacy law. For any question, to access or correct your information, or to exercise your rights, contact our Privacy Officer by email at privacy@espacejuex.co. Requests may also be submitted by mail to the registered office listed above. If you are not satisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec (CAI), which oversees the protection of personal information in Quebec.